Customer Success Lead

Company

WeWeb is a no-code front-end builder for web applications. It offers an easy-to-use, powerful drag-and-drop editor with the ability to add custom code.

Application builders benefit from the power of no-code without any constraints, resulting in an extraordinary acceleration of front-end development.

The company rides on the exponential growth of the "API economy" and the low-code / no-code trends. Today, we are working with 100s of customers: web agencies, product teams, IT teams, and global brands.

WeWeb was ranked as one of the most promising startups by Y Combinator in 2020. WeWeb is recommended by premium clients and is backed by top-tier investors.

WeWeb is a globally distributed company. We meet every day online and organize off-sites four times a year.

Job description

As part of the services team, you will be in charge of providing first-class support to our customers and working hand in hand with the WeWeb product team to shape the product roadmap:

  • You will build strong relationships with customers, help them develop their applications, process, analyze and pass product feedback to the product and engineering teams.
  • You will work closely with our premium & enterprise customers, helping them get the best out of our product, and analyzing their needs in-depth.
  • You will also work alongside the growth team to improve retention metrics.
  • You will be helping our communities on Discourse and Slack by providing support, obtaining feedback to improve WeWeb, and identifying opportunities for collaboration.
  • You will participate in the company's customer success strategy, establishing standard operating procedures and scalable processes.
  • You will join our services team in the Americas and report to our head of regional operations.
  • You will be involved in the region's business development and sales activities.
  • Depending on the engagement type, you will work on customers' projects, manage customer interfaces, and build applications for or with customer staff.

Who are we looking for

We're looking for a person who loves being at the intersection of building products, customer research, and customer relationship. You are someone with a passion for enabling others to succeed through hands-on community support.

  • Above all, you must be incredibly proactive and helpful.
  • You are a team player and a great communicator.
  • You are curious and not afraid to ask questions.
  • You "get" the developers.
  • You (maybe) come from a technical background.
  • You may have web development experience and a more technically oriented product role.
  • You enjoy building customer relationships and working with a community of users.
  • An existing experience with Weweb is a significant plus, but knowing at least one or more of the following no-code tools would be highly beneficial to your application - Webflow, Bubble, Xano, and Supabase.
  • You are a native English speaker.
  • You are passionate about the no-code / low-code movement.
  • You are keen to join a fast-growing startup environment.
  • You are a keen learner.
  • The idea of reinventing yourself motivates you a lot!
  • You are bold in wearing several hats.

Hiring process

  1. Our CEO will contact you for a first chat (30min) if your application is selected.
  2. We'll give you a short use case to prepare so we can assess your skills over a second interview. Our head of operations, Americas, will participate in the discussion.
  3. If you do a great job - which we bet you will! - you will have the final interview with the three WeWeb co-founders.
  4. We will welcome you to WeWeb!

Additional information

  • We offer a friendly work environment together with a full remote policy.
  • The salary is a competitive package with a base, equity, and benefits.
  • You will get the latest equipment (MacBook or PC + a $1.5k budget to set up your home office).
  • This role is a full-time position and can be 100% remote.
  • Starting date: as soon as possible.